Privacy Policy
1. Collection and Use of Personal Information
NeoTutor collects and uses personal information for the following purposes:
- Providing and improving AI-powered English learning services
- Providing user support
- Analyzing and optimizing learning progress
- Ensuring security
- Developing and improving new features
2. Information We Collect
Our service collects the following information:
- Account information (email address, username)
- Social login information (information obtained through Google and LINE accounts)
- Learning data (progress status, test results, conversation data, voice data)
- Usage data (access logs, usage time, learning history)
- Device information (browser, OS information, IP address)
3. Cookies and Similar Technologies
Our service uses cookies and similar technologies for the following purposes:
- User authentication and session management
- Improving service functionality
- Analyzing usage patterns
- Providing personalized learning experiences
Users can control cookie acceptance through their browser settings. However, some features may be restricted.
4. Data Retention Period
Our service retains data for the following periods:
- Account information: Until account deletion
- Learning data: 6 months after account deletion
- Access logs: 1 year
- Conversation and voice data: 3 months after learning analysis completion
5. User Rights
Users have the following rights:
- Right to access personal information
- Right to correct and update personal information
- Right to delete personal information (right to be forgotten)
- Right to data portability
- Right to request restriction of processing
- Rights regarding automated decision-making
6. Children's Personal Information
Our service does not intend to collect personal information from children under 13 years of age. If children under 13 use our service, parental consent is required.
7. Information Protection
Our service implements the following measures to properly protect collected information:
- SSL/TLS communication encryption
- Implementation of access restrictions
- Regular security audits
- Employee education and management
- Data backup and recovery procedures
8. Third-Party Disclosure
Our service does not provide personal information to third parties except in the following cases:
- When user consent is obtained
- When required by law
- When necessary to protect human life, body, or property
- When particularly necessary for public health improvement or promoting healthy child development
9. Privacy Policy Changes
Our service may change this policy as necessary. When changes occur, we will notify users on our website. Continued use of our service after changes will be considered consent to the revised policy.
10. Contact Information
For questions or requests regarding this privacy policy, or requests for disclosure, correction, deletion of personal information, please contact us through the following methods:
- Email address: privacy@neotutor.com
- Contact form: here
We will respond appropriately to your requests after verifying your identity.