Terms of Service
1. Introduction
These Terms of Service ("Terms") define the conditions for using NeoTutor ("Service"). This service is operated by NeoTutor Co., Ltd. ("Company"), which provides AI-powered English learning support services.
When using this service, you must agree to these Terms. Please also review our Privacy Policy in conjunction with these Terms.
2. Service Content
Our service provides the following features:
- AI-powered English learning support (conversation practice, pronunciation check, grammar check)
- Personalized learning plan suggestions
- Learning progress analysis and feedback
- Mock exams and tests
- Community features (user interaction)
While our service utilizes AI technology, learning outcomes depend on user effort and environment. We do not guarantee specific learning results.
3. Account Management
Regarding account creation and management:
- Account creation requires a valid email address or social login (Google, LINE)
- Users under 13 can create accounts with parental consent
- Account information must be accurate and kept up to date
- Please notify us immediately if you suspect unauthorized account use
Account suspension and deletion:
- Users can delete their accounts at any time
- We reserve the right to suspend or delete accounts for Terms violations
- Even after account deletion, we may retain data for a certain period based on legal requirements
4. Pricing and Payment
Our service adopts the following pricing structure:
Standard Plan
Β₯980/month
- Up to 1,000 tokens per month
- Basic AI conversation features
- Grammar check
- Pronunciation check (up to 3 times per day)
- Learning progress tracking
Premium Plan
Β₯1,980/month
- Up to 5,000 tokens per month
- Advanced AI conversation features
- Detailed grammar check
- Pronunciation lessons (2 tokens per session)
- Detailed learning progress analysis
- Mock exams (once per month)
Professional Plan
Β₯2,980/month
- Up to 20,000 tokens per month
- Premium AI conversation features
- Professional grammar check
- Pronunciation lessons (2 tokens per session)
- Detailed learning progress analysis
- Mock exams (3 times per month)
- Priority support
About tokens:
- 1 token = 1 round-trip conversation (user question and AI response)
- Tokens reset on the 1st of each month
- Additional tokens can be purchased at Β₯500 per 100 tokens
- When token limit is reached, only basic features are available
About payment and refunds:
- We accept credit cards, debit cards, and various electronic payments
- Refunds are only considered in cases of serious service malfunctions
- Free trial automatically converts to paid plan after expiration
- Plan changes are possible anytime (new plan applies from next month)
5. Prohibited Actions
The following actions are prohibited when using our service:
- Acts that violate laws or public order and morals
- Acts that cause trouble to other users
- Acts that interfere with service operation
- Unauthorized access or attempts thereof
- Acts that infringe on our intellectual property rights
- Use of AI-abusing automation tools
- Posting or sharing inappropriate content
6. Intellectual Property Rights
Content, designs, logos, and other intellectual property included in our service belong to us or our licensors. Users must not engage in acts that infringe these intellectual property rights.
Regarding user-created content:
- Users retain copyright of their posted content
- We have the right to use user content for service provision and improvement
- We may use user learning data anonymously for AI training
7. Service Changes and Termination
We may change or terminate the service in the following cases:
- When technical problems occur
- Due to changes in laws and regulations
- When other unavoidable circumstances arise
Response to service changes and termination:
- We will notify users in advance of major changes
- Upon paid service termination, we will refund unused portions
- User data will be processed appropriately according to laws
8. Disclaimer
Our service is not responsible for the following:
- Damages from service interruption, suspension, or changes
- Troubles between users
- Accuracy of information obtained through our service
- Unauthorized access or data tampering by third parties
- Effects or results of AI-powered learning support
- Usage restrictions due to communication environment or device issues
9. Dispute Resolution
Disputes regarding these Terms will be resolved through the following methods:
- First, we will attempt resolution through discussion
- If discussion fails, Tokyo District Court will be the exclusive agreed jurisdiction court of first instance
- Japanese law will govern the interpretation of these Terms
10. Contact Information
Company information:
- Company name: Nameless LLC
- Representative: CEO Hiroyuki Uchida
- Address: 1-12-30 Komaba, Meguro-ku, Tokyo 153-0041
- Contact: Contact Form
- Email: info@namelessjp.com